in Journal, Technology

Trouble with servers

We have a few dedicated servers with EV1. It’s been good so far, but we faced just too many problems in the last month. So much that we are thinking of dumping them.

We detected bad sectors on one server’s harddisk. Since we had a backup harddisk on the server, we asked the server guys to swap the disks. They did. Took much more time than promised. And after a few hours we started noticing bad blocks on this disk too. We asked for replacement. They provided replacement. But did not set the machine up. So we moved all accounts over again. PHP broke after this. And for some unknown reasons, is not yet fixed. They now just removed one disk without intimation – a disk on which we had part of the backup. Thankfully we had moved the data over to another server but this caused more downtime and a good bundle of troubles.

I am not sure who’s managing their support tickets. I am suspecting it could be somewhere in India or Philippines. It’s not been good – to say the least.

Having your servers down is worst thing for an IT company. And unfortunately, we have seen that a number of times in the past month.

We are tired of them now!

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  1. I don’t know if this helps. But check this one: jodohost.com I have been using them for a while now, and I am satisfied. Of course, I am a very simple user so I don’t demand much out of them.

    But they have a call center in Delhi which takes care of sales/support – so it’s easy to reach them.

  2. kapil my frined,

    In web hosting industry, what i observed that webhost never give too much perosanlise service. if u r talking abt american company they set ready to use reply for customer and they have very same kind of process. and this never helps in web hosting. My so many years of experince says.. keep server with nearest ISP or best ISP in country. so u can send ur techical people if any major issue.

    have a nice time. bye